Terms of Sale
These terms of sale apply to purchases of goods from Montez in the online store. Together with your order, they form the agreement between you as a consumer and Montez.
Unless otherwise agreed, the Norwegian Consumer Purchases Act, the Right of Withdrawal Act, the E-commerce Act and the Personal Data Act apply.
The parties
Seller: Montez AS, company reg. no. 833 900 382. Email: Contact@montezdiamonds.no.The buyer is the consumer who places the order.
Price and payment
All prices are stated in Norwegian kroner (NOK) and include value-added tax (VAT). Shipping is included, so the price you see is the total price – with no hidden fees.
The agreement is binding once your order has been registered with Montez, and you receive an order confirmation by email.
Payment is processed securely through Shopify Payments.
Delivery
Delivery time: 3–5 weeks from order.
The rings are made or resized after you place your order. The expected delivery time is stated on the product page and in the order confirmation.
Shipping is included in the price and is sent throughout Norway.
The risk for the item passes to you when you, or someone you have designated, have taken possession of the item. If delivery is significantly delayed, you may withhold payment, demand performance, terminate the agreement or claim compensation under the Consumer Purchases Act.
For returns, you must contact Montez first to obtain a return address. Never send a ring back without prior agreement.
Right of withdrawal and exchange
Rings from Montez are made to your specifications – you choose the ring, the diamond's size and shape, white or yellow gold and ring size, and the ring is then produced. Such goods are exempt from the right of withdrawal under Section 22(e) of the Right of Withdrawal Act. This is clearly stated before purchase.
Rings that are engraved or otherwise given a personal touch are also exempt from the right of withdrawal.
If Montez offers stock items for immediate delivery, the ordinary right of withdrawal applies to these, provided the ring is unused and in the same condition as on delivery. The withdrawal period and procedure will then be stated together with the item.
Exchange (voluntary arrangement by Montez): As long as the ring is not engraved, Montez offers to exchange it for another ring. This is a voluntary, customer-friendly arrangement that comes in addition to your statutory rights. Contact Montez to arrange an exchange.
Warranty, complaints and certificate
Right of complaint: 5 years. Certificate: IGI (lab-grown) / GIA (natural).
If the item has a defect, you may, under the Consumer Purchases Act, demand rectification, replacement, a price reduction, cancellation or compensation. Any complaint (reklamasjon) must be made within a reasonable time after you discovered or should have discovered the defect.
A certificate accompanies every ring, and the certificate is considered part of the item's description.
Montez provides no warranty beyond the statutory right to complain (reklamasjonsrett).
Dispute resolution
If you fail to pay or otherwise do not fulfil the agreement, Montez may withhold the item and assert its rights under the Consumer Purchases Act.
If you have a complaint, we encourage you to contact us first so we can find a solution. You may also complain to the Norwegian Consumer Authority (Forbrukertilsynet) or the Consumer Council of Norway (Forbrukerrådet). For cross-border purchases within the EU/EEA, disputes may be submitted to the European Commission's online dispute resolution portal (ODR).
Complaints body: the Norwegian Consumer Authority (Forbrukertilsynet). European Commission online dispute resolution portal (ODR): ec.europa.eu/odr.